FAQ

What is Marbel AI?

Marbel AI is a boutique AI company that provides ready-to-use prompt template packs and custom fine-tuned AI models for businesses. We help you get better results from ChatGPT by tailoring it to your brand, your tone, and your use case.

Is this for me if I’m not tech-savvy?

Yes! Our products are designed to be plug-and-play. You don’t need a technical background. We offer guides and onboarding support to make it easy, even if you’ve never used AI tools before.

What’s included in a prompt template pack?

Each pack includes:

  • A curated set of prompts tailored to a specific business function (e.g. marketing, customer service, product development)
  • Instructions on how to use them
  • Real-world examples and variations to get the most out of each prompt

Are the prompts compatible with ChatGPT?

Yes — all prompt packs are optimised for use with ChatGPT 4 and 3.5, and they also work with many GPT-based tools and interfaces.

Can I customise the prompts for my business?

Absolutely. Our prompts are structured for easy editing, and we often include tips on how to personalise them to reflect your brand tone, products, or clients.

What does “fine-tuned AI model” mean?

It means we take a base model like ChatGPT and train it on your specific data — such as your website copy, customer interactions, product info, or tone of voice — to create an AI that communicates and responds like someone from your team.

Who is this for?

Our fine-tuned models are ideal for:

  • Founders and solopreneurs wanting to scale without hiring
  • Teams that want more accurate, on-brand AI output
  • Businesses with unique language, workflows, or technical content

How long does the fine-tuning process take?
Typically, 3-4 weeks. This includes data gathering, training, testing, and deployment. We’ll walk you through every step and provide support post-launch.

Do I own the fine-tuned model?
Yes — the model is yours to use. We host it for you, or can hand over the files and workflows for your internal team or developers.

ORDERS, ACCESS, & SUPPORT

How do I access my prompt pack after purchase?
You’ll receive an instant download link via email. If you don’t see it within 5 minutes, check your spam folder or reach out to our team.

Do you offer refunds?

Due to the digital nature of our products, we don’t offer refunds on prompt packs. However, if you’re unsatisfied or need help, we’re always happy to support you or offer a credit towards another product.

Can I get custom prompt packs or training for my team?

Yes — we offer tailored prompt sets and workshops for teams. Get in touch via the contact page and we’ll design a solution that fits.

Do you offer support?

Absolutely. All customers get access to email support, and fine-tuning clients receive 1:1 onboarding and support during and after the build.

STILL HAVE QUESTIONS?

We’re happy to help. Reach out via our Contact page or book a quick discovery call.